If you are unhappy with your purchase, please contact us, within 30 days of receipt of your order, to discuss. We will be happy to replace or refund in full, if your item(s) are faulty or not as described on our website. We do not normally give a refund if you have changed your mind about an item or simply made a mistake, however, as long as the goods returned are in saleable condition, we will accept them for exchange or credit. The customer will be responsible for all shipping costs, including those incurred in the original purchase, in this situation. We do not accept returns on patterns, books or needles unless they are not as ordered or faulty.
Return postage is the responsibility of the customer and products should be accompanied by a copy of the original receipt together with your contact details, including your phone number, email address and delivery address. We cannot accept any liability for returned goods lost or damaged in transit and recommend using a recorded delivery service. If your order is incorrect or your items are damaged in transit to you, we will refund your purchase and cover the cost of the return postage. Please be sure to carefully document any damage to the package and contact us immediately. Replacement merchandise will be sent at no additional cost. Our parcels are sent using Australia Post and while all care is taken, we cannot be held responsible for lost or uninsured packages or if an incorrect delivery address was supplied at the time of order.
All prices advertised on the website and written material are in Australian dollars and are subject to change without notice. While we take every care in photographing our products to ensure a reasonable accuracy in the depiction of colour and texture of the yarn, due to the differences in the calibrations of individual monitors, we cannot guarantee that the colour on your screen will be an exact match to the colour of the yarn. If we can assist you in matching or describing colours, please don’t hesitate to contact us.